Replacement Vehicles


author image - crispin

By Crispin Bateman

on Friday 1 December 2017


woman on phone near crashed car

Having a car accident comes with all sorts of problems, even with one where there was no real injury – there’s the sorting out of insurance, filing a police report and seemingly endless conversations with friends and family all kindly checking if you are OK.

Of them all though, the most inconvenient is the fact that day-to-day life doesn’t stop and the next day you need to be getting on with your normal life, whether that is looking after the kids, or commuting to work. And how can you do that if after a car accident that is not your fault, your car is no longer fit to drive?

Thankfully, it is possible to get a replacement car to get you back on the road as soon as possible – at no cost to you.

Can I get a replacement car after a road traffic accident that was not my fault?

Yes. At Non Fault Claims we are specialists in providing replacement vehicles after accidents. We work with a selection of car hire companies to make sure we can get you a vehicle as soon as possible, getting you back to a sense of normality after your non-fault car accident.

We will work on your behalf to recover all of your associated costs while your primary vehicle is in repair, not only providing a replacement repair vehicle, but also negotiating the payment of your uninsured losses (the expenses you have incurred as a consequence of the accident) and in the case of a total loss, negotiating a fair payment equal to the pre-accident value of your car.

Can I get a courtesy car if my car is written off?

A car is considered a total loss (write-off) if the cost to repair the vehicle is greater than the fair market value of the car. In these cases, the at-fault driver’s insurer will opt to pay out a settlement of the car’s market value rather than repair the original back to a road-worthy state.

In these situations, we can get you a replacement vehicle for the period between the initial accident and the final payment of the car’s agreed value.

Who pays for my courtesy car?

Working on your behalf, Non Fault Claims will pursue the cost of the hire vehicle from the insurance company of the at-fault driver.

In the meantime, the credit hire car will be provided on an interest free credit agreement, to be cleared by the opposing insurance company once the claim is complete without any cost to you.

Will the replacement car be similar to my own?

Making sure you get an identical car can be very important. Non Fault Claims work with our preferred partners to provide you with like-for-like credit hire – ensuring that you have a car for the cover period that meets your actual needs.

Too often, the courtesy cars provided by insurance companies fail to meet the expectations of some drivers – families left with too few seats in the car, or business owners.

If it is important to you to receive a like-for-like vehicle, then Non Fault Claims can help!

Will you be able to get me a like-for-like replacement?

We have worked before with individuals who drive black cabs, own customised camping vans and even those with classic cars and managed to find a suitable replacement vehicle in each case.

We delight in the more uncommon case and will scour our options to make sure you are inconvienced as little as possible.

Can I get an upgrade as my temporary courtesy car?

We are able to offer a range of cars through our providers, but the cost that will be covered only entitles you to a car that is like your original vehicle.

If you want to request a more expensive vehicle for the credit hire period, then any difference in hire costs will be your own to pay.

If you are interested in trying out a car from a higher bracket however, this does offer a perfect time to do so.

When can I get a replacement car after an accident?

We understand how important it is to get back on the road after a car accident. At Non Fault Claims we will work to get a courtesy car to you as soon as possible – and in most cases that means before the end of the next working day.

Of course, factors such as the time of your accident can have you waiting longer than you might want, but we will do everything possible to speed up the process.

What other costs can I claim back?

Making a claim for compensation after a non-fault car accident can include more than just the cost of a replacement car.

Non Fault Claims are specialists in road accident claims, and can help you recover a range of costs including:

  • Loss of earnings
  • Expenses incurred because of the accident
  • Injury compensation
  • Compensation for contents lost or damaged in the incident
  • Vehicle storage and recovery costs
  • Lost fuel value

How do I arrange getting a replacement car?

Call Non Fault Claims as soon as possible! Our experienced advisors will be able to make an immediate assessment of your claim and put you thorough to a specialist No Win No Fee solicitor without delay.

Even as you detail your case, our team will be working behind the scenes to get you a non-fault accident courtesy car with no delay and no excessive paperwork.

Remember, as we are completely independent of your insurer, our involvement will have no impact on your relationship with them – there will be no affect on your no claims discount, and your damaged car will not show up on their records.

We believe in everyone’s right to have top-quality legal representation, no matter their financial situation. Therefore, Non Fault Claims works on a No Win No Fee basis – there is no charge for our services if your compensation claim does not result in an award.

There are no hidden fees, or complicated small print for you to navigate – we work for you at our hardest to facilitate the best financial compensation possible.

If you have any questions, please don't hesitate to give us a call today or, if you prefer, fill in our contact form to have a specialist advisor contact you at a time more convenient to you. You are under no obligation with us!

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0808 1454275
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Non Fault Claims can help you begin your potential claim, get in touch today!